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Student Complaint & Grievance Procedure

Please read and review the following information to learn how to obtain assistance to resolve any difficulty you may experience at Napa Valley College. Become informed!

To see ALL NVC POLICIES, go to the NVC Board Policy Manual in BoardDocs(click on the Policies tab on the upper right-hand corner; then select Chapter 5 - Student Services), or find them in the NVC College Catalog.

Statement of Philosophy

The district believes that all students shall be afforde d fair and equitable treatment in the application of all district procedures and regulations. Students who claim that there has been a violation or misapplication of the procedures or regulations set for t h in the college catalog, board policies, or operating procedures of the college district or who claim misap p lication or denial of student due pro cess may file a grievance. The Napa Valley College Student Grievance and Com p laint Procedures are provided as a means for students to resolve grievances and complaints in an expedit i ous and fair manner, as well as to educate students in constructive approa ches to problem and conflict resolution . It is the policy of the Board of Trustees that there shall be no harassment of or retaliation towards s t udents who file a grievance or complaint, toward the subject of the grievance, or toward those who partici p ate in the process. All p r oceedings held in accordance with these procedures shall relate to a specific grievance or complaint, with an identified remedy or solution. Nothing in the district procedures prevents the griev a nt or subject of the grievance from app ealing to the Board of Trustees.

See accompanying administrative procedures (AP 5530) - Student Complaint and Grievance Procedures 
Reference: Education Code Section 67224(a) 
Adopted through mutual agreement,12/1/05, Rev 12/14/23

Student Complaint and Grievance Form


Non-Instructional complaints, which include difficulties with services such as enrollment, advising, financial aid, student support programs, student success centers & more, are addressed by the Office of Student Affairs.

(707) 256-7362 or (707) 256-7363
Building 1300, Room #1330

Instructional Compliants, which include difficulties within a classroom or academic program, are addressed by the Office of Academic Affairs.

(707) 256-7150
Building 1500, Room #1532


Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented: