Napa Valley College has retained Credentials Inc. to accept transcript orders over the internet via a secured website. Credentials, Inc. will facilitate your request for a minimal charge (this is in addition to the regular transcript fee and any special handling charges) for up to five addresses per order.
If you have questions about the process or encounter any difficulty in entering your order, Credentials, Inc. Customer Service representatives are available from 7:00 am to 7:00 pm Monday-Thursday and 7:00 am to 5:00 pm (CST/CDT) on Fridays. Their Customer Service number is (847) 716-3005.
Please note transcript requests held for pick up will be disposed of if not claimed within a period of three months from date of transcript issue.
Processing Time for Official Transcripts
Regular transcript orders are processed approximately 7 - 10 business days from the time the order has been made and the authorization signature page has been received by Credentials, Inc. The authorization signature form is available at the end of your order, to print or request it be emailed to you.
Rush Service transcripts are sent by USPS mail the next business day. If requested, transcripts can be picked-up in the Admissions & Records Office the next business day after 12:00 (noon). The transcript will be available the designated pick-up period during regular business hours; Monday, Wednesday, Thursday and Friday from 9 to 5 pm. Transcripts will not be released without photo identification.
Express Service Transcripts are sent by USPS mail the same day as long as the order is made before noon that day. Orders can be picked-up the same day in the Admissions & Records office Monday, Wednesday, Thursday and Friday from 9 to 5 pm and Tuesday between 9 and 7 pm. Transcripts will not be released without photo identification.
All transcript orders are sent via regular USPS mail.
Fees for Transcripts
- Regular transcripts are $5.00 per transcript.
- The Rush service fee is $10.00 for up to five, plus $5.00 per Transcript
- The Express service fee is $25.00 for up to five, plus $5.00 per transcript.
If you have not yet received your two free transcripts, contact A&R Mail (email@example.com).
IGETC and CSU General Education Requirements
Rush and Express service are not available if you need an Intersegmental General Education Transfer Curriculum (IGETC) Certification or a California State University General Education Requirements (CSU) Certification with your transcript order. These will only be mailed directly to the college or university listed on the request and cannot be sent to a home address. Processing time for IGETC and CSU-GE requirements requests is approximately 10 – 15 business days. Before requesting one of these two certifications, it is highly recommended that you check with a counselor to determine which, if any, of the two options is best for you. Choosing a certification could delay the processing of your transcript.
All Student records are kept in accordance with the provisions of the Family Education Rights and Privacy Act (FERPA) of 1974. In compliance with FERPA law, Napa Valley College does not accept phone or faxed transcript requests, nor does the college fax or email transcripts.
If you were a student prior to 1978, transcript processing will take up to four weeks and the Rush or Express transcript services are NOT available for these records.
If you are ordering transcripts that require current term grades, please indicate that you want them HELD and sent after final grades are posted. Rush or Express service is NOT recommended for these orders.
Common Application: A Common Application must be submitted with a transcript request; this is not an automatic process. The transcript will be charged at the regular rates, no rush is available.
Contact Maria Lopez
Admissions and Records Specialist
Student-Initiated Transcript Evaluation Request
Currently we are unable to accept student-initiated transcript evaluations. Please see a counselor for guidance on which courses to take so that you do not duplicate coursework earned at another institution.
We recommend you bring unofficial transcripts to your counseling appointment and submit official transcripts to the Admissions and Records office for future evaluation.
Send official transcripts to:
Napa Valley College
Admissions and Records Office
2277 Napa-Vallejo Highway, Bldg. 1300
Napa, CA 94558
Foreign transcripts must be evaluated by an international evaluating service. Please see the links below for providers of international transcript evaluation.
Contact us at ANRMail@napavalley.edu if you have additional questions.