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Student Complaint & Grievance Procedure

Please read and review the following information to learn how to obtain assistance to resolve any difficulty you may experience at Napa Valley College. Become informed!

To see ALL NVC POLICIES, go to the NVC Board Policy Manual in BoardDocs(click on the Policies tab on the upper right-hand corner; then select Chapter 5 - Student Services), or find them in the NVC College Catalog.

AP 5530 provide a prompt and equitable means of resolving student grievances. These procedures shall be available to any student who reasonably believes a college decision or action has adversely affected his/her status, rights, or privileges as a student.

Adopted December 1, 2005; Last Revised December 14, 2023

 

Non-Instructional complaints, which include difficulties with services such as enrollment, advising, financial aid, student support programs, student success centers & more, are addressed by the Office of Student Affairs.

Questions:
(707) 256-7362 or (707) 256-7363
Building 1300, Room #1330
NVCStudentAffairs@napavalley.edu

Instructional Compliants, which include difficulties within a classroom or academic program, are addressed by the Office of Academic Affairs.

Questions:
(707) 256-7150
Building 1500, Room #1532
AcademicAffairs@napavalley.edu

 

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

 

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