For complete details, please refer to the BP 5530 - Student Complaint and Grievances (S6320).
Student Complaint and Grievance Procedures are accompanying procedures (not administrative regulations).
Student Complaint and Grievance Form
STATE COMPLAINT PROCESS NOTICE
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
To the Accrediting Commission for Community and Junior Colleges (ACCJC) at https://accjc.org/complaint-process/ if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
To the CCC Chancellor’s Office by completing the Complaint Form if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
To the Office for Civil Rights if your complaint involves unlawful discrimination. See section "How to File a Complaint." You mail email OCR's Discrimination Complaint Form or your own signed letter to firstname.lastname@example.org.
Distance Ed Students
If you are a distance education student that resides and participates in online classes outside of California, you should contact the appropriate agency in your state of residence. For a list of these agencies by state go to http://www.sheeo.org/sites/default/files/Complaint%20Process%20Links%2012-2012.pdf.
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the CCCCO at 1102 Q St., Sacramento, CA 95814. This disclosure was last revised on 5-09-11.