Hello! Please read review the following information to learn how to obtain assistance to resolve any difficulty you may experience at Napa Valley College.
BP 5530 - Student Complaint and Grievances (S6320)
Statement of Philosophy
The district believes that all students shall be affordedfair and equitable treatment in the application ofall district procedures and regulations. Students who claim that there has been a violation or misapplication of the procedures or regulations set forth in the college catalog, board policies, or operating procedures of the college district or who claim misapplication or denial of student due process may file agrievance. The Napa Valley College Student Grievance and Complaint Procedures are provided as a means for students to resolve grievances and complaints in an expeditious and fair manner, as well as to educate students in constructive approaches to problem and conflict resolution. It is the policy of the Board of Trustees that there shall be no harassment of or retaliation towards students who file a grievance or complaint, toward the subject of the grievance, or toward those who participate in the process. All proceedings held in accordance with these procedures shall relate to a specific grievance or complaint, with an identified remedy or solution. Nothing in the district procedures prevents the grievant or subject of the grievance from appealing to the Board of Trustees.
See accompanying procedures (not administrative regulations)
Reference: Education Code Section 67224(a)
Adopted through mutual agreement, 10/17/96, Rev 12/05
The Student Complaint and Grievance Procedures
(not administrative regulations) explain the full process involved in
informal and formal complaint & grievance proceedings.
The Getting Help with Difficulties You Encounter at NVC link along the left navigation of this page offers guidance on the Infomal Complaint/Informal Process (Stage 1) available to students seeking assistance for their complaints. As explained therein, many times, complaints can be resolved by speaking with supervisors, office chairs, or deans of the respective offices inolved in the complaint, without the need to begin the Grievance/Formal & Written Process (Stage 2).
The Student Complaint and Grievance Form (Stage 2) is the written, formal piece of the Student Complaint and Grievance Procedures. We hope that any disagreements or misunderstandings on campus can be resolved through open and compassionate communication outlined in Stage 1 of the process. However, if your complaint has not been resolved/needs further attention, complete this form and submit it to the Office of Student Affairs, Room number 1330.
For any questions, contact the Office of Student Affairs:
Napa Valley College Board Policy Manual (complete list of NVC board policies).
STATE COMPLAINT PROCESS NOTICE
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
To the Accrediting Commission for Community and Junior Colleges (ACCJC) at https://accjc.org/complaint-process/ if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
To the CCC Chancellor’s Office by completing the Complaint Form if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
To the Office for Civil Rights if your complaint involves unlawful discrimination. See section "How to File a Complaint." You mail email OCR's Discrimination Complaint Form or your own signed letter to firstname.lastname@example.org.
Distance Ed Students
If you are a distance education student that resides and participates in online classes outside of California, you should contact the appropriate agency in your state of residence. For a list of these agencies by state go to http://www.sheeo.org/sites/default/files/Complaint%20Process%20Links%2012-2012.pdf.
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the CCCCO at 1102 Q St., Sacramento, CA 95814. This disclosure was last revised on 5-09-11.