Robert Miller

    Frequently Asked Questions

    Q: What if I have a question for you the Instructor?
    A: In Blackboard use the "Messages" or "Email" link, by calling 707-259-8940 , or during office hours (listed on faculty website).

    Q: For CISA-110 or CISA-165 how do I download data files?
    A: In Blackboard Click "External Links"
    "Companion Website"
    Select your text
    "Student Data Files"
    Download each set of files to your desktop
    After downloading to desktop in Windows 7 Rt Click on the compressed file and choose "Extract All" to your flash drive: (for example Drive E:)

    Q: How do I print in Microsoft Power Point 2010 so that multiple slides show up on each page?
    A: "File", "Print", Change "Full Page Slides" to "4 Slides Horizontal", "6 Slides Horizontal" etc.

    Q: How do I post in Discussions?
    A: 1)Login to either http://www.coursesites.com  OR http://napavalley.blackboard.com  depending on which site your course is using.
    2)Under "My Courses" select your course
    3)Click on "Discussion Board" (or "Discussions")
    4)Under Forum select "Main"
    5)Click on "Create Thread"
    6)Type in a "Subject" and "Message"
    7)Click on "Submit"

    Q: I clicked on "Save Draft" in Discussions. How to I get back to my draft?
    A: Return to "Discussions", "Main" and you should see your draft message in the list of threads. Also, "Expand All" if necessary &/or scroll.

    Q: I'm in COMS-100 and the syllabus says to post to Discussions about either "Making the Transition" or "Soundbytes".
    A: Choose either to post about "Making the Transition" or "Soundbytes".
    For Making the Transition, read in the text the post to discussions.
    For Soundbytes:
    1) Login to either https://napavalley.blackboard.com  or  http://www.coursesites.com depending on which section your course is using. 
    2) Select Your Course
    3) Select External Links
    4) Select Companion Website
    5) Select Sound Bytes and the appropriate Chapter and Soundbyte
    6) Post to Discussions.

    Q: What should I talk about in the Discussion area?
    A: Remember to participate a minimum of weekly in the class discussions. Posts should be 2-3 paragraph minimum.
    Examples of topics: chapter summary OR current event related to technology (newspaper, periodicals/magazines, computer related website etc.).

    Q: Where can I find a list of assignments and due date?
    A: A list of assignments is located on the last page of the course syllabus.

    Q: In CISA-110 What do I need in terms of computer access for this course?
    A: Microsoft Windows 7, Microsoft Office Professional 2010, Microsoft Internet Explorer required along with MyITLab.
    Textbook required in course.

    Q: In CISA-165 What do I need in terms of computer access for this course?
    A: Microsoft Windows 7, Microsoft Office Excel 2010, Microsoft Internet Explorer required along with MyITLab.
    Textbook required in course.

    Q: In COMS-100 What do I need in terms of computer access for this course?
    A: Access to a computer running Microsoft Internet Explorer 8.0, 9.0, or 10.0 or a Blackboard supported browser.
    Textbook required in course.

    Q: I don't have a computer, what should I do?
    A: There are computers available for student use in the Napa Valley College library during open hours and pending availability.

    Q: What is my grade and how often is it updated?
    A: In CISA-110, CISA-142, and CISA-165: You can review your current point totals in MyITLab by clicking on "Grades". Points are usually updated daily.
    A: In COMS-100: You can review your current point totals in Blackboard by clicking on "My Grades". Points are usually updated daily.

    Q: When are discussion posts read/graded?
    A: Posts are reviewed weekly. Discussion point totals are recorded the week before the final exam.

    Q: Do you accept late work?
    A: No, assignments are due by the date listed on the syllabus.

    Q: In CISA-110, should I watch the Instructor Led Vidoes?
    A: Yes, I would recommend watching the Instructor Led Videos for chapters for which they are available (see syllabus calendar).