Frequently Asked Questions for Distance (Online) Education
Here are some of the questions about Distance Education that we hear most frequently:
1. I can't login to my Canvas or Office 365 account. What do I do?
The best solution is to reset/change your password in WebAdvisor. Resetting your password in WebAdvisor changes the password for all three accounts. Yes,
Office 365 should all have the same password. This type of linked account is called "single-sign on". When you reset your password in WebAdvisor it resets the password in Canvas and Office 365.
2. How do I reset/change my password in WebAdvisor?
Go to the WebAdvisor Login Page. Click the "Log In" button on the tab menu in the upper right part of the page. Type in your User ID and Current Password; then hit the "Submit" button. Once you are logged in go back to the same tab menu. There will be some new buttons.
Click the "Change Password" button.
A new screen will prompt you to enter your User ID, Old(Current)Password, New Password, Confirm New Password, and give the option of a My password hint.
*Password Reset Instructions (with visuals)
*Be careful to enter this information correctly. If your User ID or Password is entered incorrectly, when you hit the "Submit" button, an error message will appear, the form will be cleared, and you will have to start over.
*Be careful to meet the security requirements for your new password. If your new password doesn't meet the security requirements, when you hit the "Submit" button, an error message will appear, the form will be cleared, and you will have to start over. You must stay between the 6 to 9 character limit. We recommend using more than one capital letter and more than one number.
3. What if I've never logged in before?
Your WebAdvisor username was created using the first letter of your first name, followed by your last name, followed by the last five digits of your Napa Valley College student ID number. For example, if your name is John Smith and your ID number is 2341343, your username would be jsmith41343. If you do not know your student ID number, check your registration receipt or go to Admissions and Records with another form of identification (driver's license, state issued ID, passport, etc.). Your initial password is your date of birth in six-digit format. For example: March 1, 1998 = 030198. Also see our
New User's Guide with visual examples.
4. When will my classes appear in Canvas?
If you have completed the enrollment process, registered, and paid for your classes, then you should be able to see your classes appear on the Canvas Dashboard 10 days before the semester begins. Note: If you are missing classes from your Dashboard, go to Courses and select All Courses to see a complete list of your registered classes. Be aware that instructors must publish their Canvas class before students can see it on the Dashboard. If you are missing a class on your Dashboad, the first step is to contact your instructor. If you and the instructor are unable to resolve the issue, then contact Distance Education. You may also contact Distance Educations filling out a Help Request Form.
5. Who do I call if I need help with Canvas?
If you have general questions about Canvas, or are having dificulty finding or navigating Canvas content, you may refer to the Canvas Student Guides or go to the Help menu in your canvas account. If something is not working, or you are having login issues, please call or email the Distance Education Technician.