Is WebAdvisor secure?

WebAdvisor is secured using 128-bit encryption, the same encryption used by services such as online banking and shopping. What this means is that all data between your computer and the WebAdvisor computer is encrypted, or encoded, while it is being communicated. You can tell this by the small padlock icon in the lower right-hand corner of your web browser.

I don’t have an e-mail address—how do I get one?

All college correspondence is going to be coming through e-mail. Also, I found out that I can reset my WebAdvisor password myself through e-mail. The problem is I don’t have an e-mail address—how do I get one (preferably for free)?
There are several free e-mail services on the web; all you have to do is go to their website and sign up. Here is a brief list of what’s available and links to their websites. (NOTE: Links to websites are only provided as a convenience to our students and do not constitute an endorsement or recommendation of any of these sites. Read all user agreements and terms of service before signing up.)

  • Hotmail offers 250 MB of inbox storage, and accepts attachments up to 10 MB.
    www.hotmail.com  
      
  • Yahoo offers free web-based e-mail. Just click the "Mail" button and then "Sign Up."
    www.yahoo.com  
      
  • Gmail (from Google) is a free web-based e-mail that offers a very large storage capacity and the ability to use the Google search engine to find the exact message you want. However, in order to sign up you either need to request an invitation code be sent as a text message to your mobile phone, or have a friend who already has a Gmail account e-mail you an invitation code.
    www.gmail.com  
      
  • A directory of hundreds of free e-mail services can be found here.
    www.emailaddresses.com  

I was told that I had a CCCApply e-mail automatically created for me when I completed my Application for Admission—how do I access that?

  1. In your web browser of choice, go to http://www.cccapply.org/mail
  2. Log in with the user name and password that you created when you set up CCCApply.
  3. Use your e-mail! There are several intuitive buttons, and a good deal of online help available.
  4. Your e-mail address is username@cccapply.org (where you replace "username" with the user name you logged in with).

I’m getting a message that I’m not set up in the system and I should contact my system administrator. What’s happening and what should I do?

If you just completed your CCCApply Online Application for Admission within the past 72 hours then you might not show up in the system yet—wait for three business days after you've submitted your CCCApply application, go to the login screen and click "What's my User ID?" If you still don't have one, use the contact method and we'll set you up.

Also, if you're a returning student and haven't taken classes in several semesters you may not be set up yet. If you did take classes during those times, use the contact method and we’ll set you up.

The system locked me out for too many bad login attempts--what should I do?

Wait 15-30 minutes and try again, you’ll probably get in. If you can’t, you can try resetting your password yourself using the Reset Password Instructions below. If you don’t have an e-mail address on file, or you can’t reset your password for some other reason, use the contact method and we’ll reset your password to your six-digit Date of Birth.

I've forgotten my password, and the Password Hint isn't helping me remember--how can I reset my password?

To Reset Your WebAdvisor Password:

  1. Go to the WebAdvisor Main Menu.
  2. Click on the orange Prospective Students menu icon.
  3. Click on the “What’s my Password?” link.
  4. Click on the “I don’t remember, reset my password” link
  5. Enter your last name (not user name), and then either your social security number or your Colleague ID number.
  6. After you click the SUBMIT button you will be shown a list of available e-mail addresses that your temporary password can be sent to. Choose one.
  7. After you click the SUBMIT button you will be sent a temporary, one-time use password through e-mail. This takes between 1-2 minutes.
  8. After you receive your temporary password, click “Log In” at the top or bottom of the WebAdvisor menu page.
  9. Enter your user name (all lower case) and the password you just received via e-mail.
  10. You will immediately be told that your password has expired—this is by design so that you set your own password. Enter the requested information. Remember, when it asks for your ‘Old Password’ you need to enter whatever password you used to get to this screen (in this case the temporary password sent to you via e-mail).
  11. Choose a new WebAdvisor password. All WebAdvisor passwords must be between 6 and 9 characters in length and must contain both letters and numbers.
  12. We also strongly urge all users to enter a password hint in case he or she forgets his or her password later.
  13. Click the SUBMIT button and you will be logged in with your new password. If you’re not taken immediately to the Main WebAdvisor Menu then click the “Main Menu” link at the top of the page.
  14. From the Main Menu you may click any of the colored icons that you see and use the menu items found there.
    If for some reason you still run into difficulty, use the contact method and ask that your password be reset to your six-digit date of birth.

I’m using Express Registration and I’ve filled out the entire line, but I’m getting an error message that the classes aren’t available for the term specified. What should I do?

First, read the detailed instructions for using the registration system—when you use Express Registration you ONLY fill in the synonym column—all the others leave blank.

I received an “Invalid Security Token” error message, and I couldn’t do anything but close the browser and log back in--what can I do to avoid this?

DO NOT use the BACK button on your web browser--use the Menu button and work your way forward to the place you want to be.

Contact Us

You can call 253-3352 between the hours of 2:00 - 4:00 p.m. Monday through Friday to talk with a live person. If the person answering this line is already helping someone it will roll over to voicemail--you cannot leave a message, but you can try calling again.

You can also e-mail webadvisorhelp@napavalley.edu and please include your full name, date of birth, and a description of the problem you’re having. Also, if you would be descriptive in the subject line it would help--for example, instead of just putting “WebAdvisor Problem” instead put “WebAdvisor - Need User ID and Password Set Up” or “WebAdvisor - Account Locked Out.” This will hopefully assist us in replying in a faster manner.

I e-mailed webadvisorhelp over 72-hours ago and haven’t received a reply--why not?

At the beginning of each registration period we are inundated with e-mails. Currently there are only two people who can answer these e-mails, and the process can be lengthy depending on the request. Please try to be patient—also please do not send multiple requests as this not only slows down the process but it often causes new problems (in the case of password resets we have often reset a password and notified a student, only to reset it again when we receive their second and third e-mails). As things level out our turnaround time should become 24-48 hours.

One thing you can do to help the process is to ensure you include your full name, your colleague ID or last four digits of your social security number, your date of birth, and a clear description of the problem or what you would like answered. Many times we receive e-mails from a student with a cryptic e-mail address saying only "reset my password." This means we have to reply to the e-mail and ask for more information, then wait for the response—this slows the whole system down.

When will all grades be available in WebAdvisor?

When you say “all the grades” do you mean grades from current classes? If so, when the classes are completed faculty have a period of time to enter their grades, then the grades are finalized by our Admissions & Records Department. This process used to take several weeks after classes were over until a student received a report card. Now, with WebAdvisor, we anticipate that it will be much shorter. Since this is the first semester we are doing grades fully on WebAdvisor, we feel it will probably be between 2-3 weeks at the most before you will be able to see your grades online. As we streamline things and faculty become used to the system, we believe this time period significantly decrease.

If by “all the grades” you mean grades for past courses you’ve taken here—you should already be able to see those. Just go to the main student menu and choose “Transcript.” Run an UG-Undergraduate Transcript, and you will immediately see all of the classes you’ve taken here (back to the late 1970s), the grades, and other information about the course(s).