Online Education

Blackboard Student Help Request

Napa Valley College is committed to helping you be successful with your online learning experience. If you are having difficulty accessing or operating the Blackboard software, please ask us for help.

The first step is to review the information on the Online Education web page. On this page, you will find instructions for logging in, how to determine your initial password, and how to prepare your computer for using the Blackboard software.

Also be sure to review the following video tutorials before submitting a help request. You may find the answer you need immediately.

How to take a test online

How to check your grades in your online class

How to create a blog entry

How to post a response on the discussion board

How to reply to response on the discussion board

How to organize your discussion board posts

How to view your grade on a discussion board post

How to submit an assignment

How to stay organized with your course work in Blackboard

If you have reviewed the information linked above and still require assistance, please let us know what kind of problem you are experiencing by completing the form below.

Help Request Form
  • Type of problem are you experiencing?